Terms & Conditions
Security & Privacy
When making payment you will be transferred automatically to secure pages and your payments processed through our secure site to process your payment transaction safely and securely. In accordance with the standing Consumer Protection Distance Selling Regulations (2000) we will mail you details of your order and confirmation details of payment. It is our policy not to sell or pass on any personal details.
Payment
All payments are processed by Paypal to ensure that you enjoy maximum security and peace of mind when making payment online.
Payment will be processed at the time of order. The name and billing address given must be the same as the registered name and address of the cardholder. Failure to supply correct details may result in your order being delayed until you supply the correct details. In accordance with the standing Consumer Protection Distance Selling Regulations (2000) we will email you details of your order and confirmation details of payment. You will be emailed your order confirmation.
Delivery
All orders are shipped 1st class. As many of our items are made to order we will advise you on an expected delivery date when the order is processed.
Due to the differing costs of international deliveries we only take online orders for shipping to UK locations only.
If you need to deliver to a non-UK location please call +44 (0)1768 342 873 or email info@interludeceramics.com with your order.
We apologise for any inconvenience this may cause.
If we are delivering your order to a third party address (for a friend or relative) you must please ensure that you provide us with a full and accurate address including the correct postcode. We will not be liable for orders lost or delayed due to wrong or incomplete address details.
Delivery is deemed to have been made when delivered to the address provided.
If we are delivering to a business or institution address, delivery will be made to the address that you have selected Castle Hearing Ltd shall be deemed to have delivered your order to the intended recipient by delivering it to the reception area or post room of that address.
Please note that we are unable to deliver to an address containing a P.O. Box Number.
Should there not be someone in to accept delivery during working hours or if the courier considers that your order will not fit through the letter box a card will be left informing the recipient that they have tried to deliver. They will request that the recipient contacts their local sorting office to arrange collection or to re-deliver at a suitable date.
We accept no liability if delivery is not made due to the recipient not being available or due to the recipient failing to contact their local Royal Mail sorting office within a reasonable time to arrange collection or re-delivery.
Returning Goods
If returning goods please obtain a proof of posting from your delivery service provider. Without this we cannot be responsible for any items that fail to reach us.
Refunds
If you are in any way dissatisfied with our products or our service we will always do our best to ensure that we resolve the problem to your satisfaction.
You may return your items within 7 working days from date of receiving it for a full refund. You will have to paid for your own return of delivery.
If our goods arrive damaged or faulty in any way please contact us before returning the goods either by email info@interludeceramics.com or phone: 01768 899244
Interlude Ceramics Limited
Brougham Hall
Penrith
Cumbria
CA10 2DE
Interlude Ceramics Limited is a company registered in England and Wales with company number 04714368